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The following list of software is supported
by the SEU Computer Help Desk. Please note that this software
list reflects ONLY software used campus-wide and NOT software
used by faculty to support specific classes.
Each software presented has a level of
support.
Type of
Software |
Software |
Platform/
Version |
Support
Level |
| Accessibility Software |
JAWS Pro |
Windows |
3 |
| Anti-Virus Software |
Symantec AntiVirus |
Windows and Macintosh |
1 |
| Calendars |
Oracle
Calendar |
Mac & Windows |
1 |
| Databases |
CARS |
Unix |
CARS
Support |
| Microsoft
Access |
Windows: Access XP, Access 2003 |
2 |
| Microsoft Access |
Windows: Access 2007 |
2 |
| Desk Top Publishing |
Adobe Acrobat |
Mac and Windows: 7 & 8 |
1 |
| Adobe
In Design |
Mac and Windows: CS2, CS3 |
2 |
| Dial In Procedures |
SEU
Installer |
Mac OS X and Windows 2000/XP
Supported |
1 |
E-mail
|
Pine |
Mac & Windows |
2 |
| Zimbra Web Mail |
Mac & Windows |
1 |
| Eudora |
Mac: 6.2
Windows: 7
|
1 |
| Microsoft Outlook |
Windows: XP, 2003, 2007 |
1 |
| Thunderbird |
Windows & Mac |
2 |
| FTP applications |
Fetch |
Mac: 5.0 |
1 |
| FUGU |
Mac |
1 |
| WinSCP |
Windows |
1 |
| Graphics |
Fireworks |
Mac & Windows: MX 2004 & 8 |
3 |
| Flash |
Mac & Windows: MX 2004 & 8 |
2 |
| Photoshop |
Mac & Windows: CS, CS2 & CS3 |
2 |
| Operating Systems |
Mac
OS X |
Macintosh 10.1 - 10.5 |
1 |
| Windows
XP |
Windows |
1 |
Windows Vista |
Windows |
Not Supported |
| PDA
Software |
Palm OS |
v. 4, 5 |
2 |
| Pocket
PC |
V. 2000, 2002 |
2 |
| Presentation Software |
PowerPoint |
Windows: PowerPoint 2000,
PowerPoint XP, PowerPoint 2003 , PowerPoint 2007 |
1 |
Mac: PowerPoint X, PowerPoint 2004, PowerPoint 2008 |
1 |
| Spreadsheets |
Microsoft
Excel |
Windows:
Excel 2000, Excel XP ,
Excel 2003 , Excel 2007 |
1 |
| Mac:
Excel X, Excel 2004, Excel 2008 |
1 |
| Telnet or SSH Software |
Mac SSH |
Mac SSH |
1 |
| Secure
CRT |
Windows: Secure CRT V. 4 |
1 |
| Video Development |
Final Cut Pro |
Mac: 4 |
3 |
| Apple iMovie |
Mac: 2 |
2 |
| Web Browser |
Internet Explorer |
Windows: v. 6 & v. 7 |
1 |
| IE 7 Information |
1 |
| Mozilla Firefox |
Mac & Windows: v. 2.x |
1 |
| Safari |
Mac: v. 2 & v. 3 |
1 |
| Web Conferencing |
Elluminate |
Windows & Mac OS X |
1 |
| Web Course Management |
Blackboard
|
v. 8 |
1 |
| Web Page Development |
HTML
Markup Language |
All -- Includes support for basic tags, tables, frames, forms
and stylesheets |
1 |
| Dreamweaver
|
Mac & Windows: MX 2004 & v. 8 & CS3 |
1 |
| Netscape
Composer
|
Mac & Windows: v. 7 |
3 |
| Word Processing |
Microsoft
Word |
Mac:
Word X, Word 2004, Word 2008 |
1 |
| Windows:
Word 2000, Word XP, Word 2003, Word 2007 |
1 |
Support Levels for Software
| Level |
Support
Level |
Defined As: |
| 1 |
Full |
Help Desk staff trained and able to answer questions.
Training and documentation is provided. |
| 2 |
Partial |
Help Desk staff may be able to address the problem directly,
or may research and follow-up. Training
and documentation may be provided. |
| 3 |
Referral |
Help Desk Staff will refer to others. Limited support is
available. |
CARS Support
| Level |
Defined As: |
| 1 |
Basic Introduction to CARS, SQL & ACE Report training offered |
| 2 |
Help Desk will attempt to answer questions |
| 3 |
Applications Development and questions beyond the scope
of the help desk will be referred |
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