People Skills:

• Good Customer Service

Hardware:

• The basic components of a computer
• Troubleshoot computer failures
• Replace computer hardware
• Troubleshoot network failures
• Clear printer jams
• Install a printer image kit
• Install a network printer
• Download and install hardware drivers

Software:(You will be paid to attend IT software training courses.)

• Word
• Excel
• Power Point
• Photo Shop
• Dream Weaver
• Fireworks
• Flash

Operating Systems:

• Mac OS X
• Windows XP
• Vista

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